FAQ
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What are Mat Up! Car Mats Made Of?
Our mats feature a durable, multi-layer construction designed for superior performance:
- Top Layer: Waterproof vinyl to protect against spills and dirt.
- Middle Layer: EVA foam for structural support and a plush, cushioned feel.
- Bottom Layer: Anti-slip backing for secure placement and soundproofing.
All our mats also have the compatible factory anchors for the OEM retention system installed on them.
How are Mat Up! Mats Made?
Our mats are precisely designed using advanced laser scanning technology for a perfect fit and maximum coverage. The mats are designed in Canada are produced by our trusted manufacturing partners.
What’s Included in the Package?
Your order includes:
- Custom-fit mats for your vehicle.
- Installation accessories, such as Velcro and Plastic tab clips along with an instruction manual.
How Do I Install Mat Up! Car Mats?
Please follow the instruction guide provided with your package. If you are unable to install please contact customer service for assistance. They can provide you car specific videos for installation.
How Do I Clean My Mat Up! Mats?
Sweep or vacuum debris, then clean with microfiber cloth dipped in a warm water and mild dish soap. You can wipe it with a dry microfiber cloth after that to make the mats look like new again.
What If an Item Is Out of Stock?
Sign up for back-in-stock alerts on the product page to receive notifications by email or text. You can also contact our customer service as we sometimes have some stock available at the store.
How much does shipping cost?
Shipping is free on all orders throughout USA and Canada. We use UPS,Fedex, Canada Post and USPS to fulfill all our orders.
When Will My Order Be Shipped?
Orders typically ship within 1 business days. Delivery times may vary based on location and shipping method. We deliver in GTA region with 2 business days and throughout Canada within 5 business days.
Can You Ship to PO Boxes?
At this time, we cannot ship to PO boxes, APO boxes, or Hawaii, Alaska, or Puerto Rico
What Is Your Return Policy?
If you’re not satisfied, return your mats within 30 days of delivery. Products can be used and tested but should be in original packaging for a full refund. We want you to experience our products before you make your mind.
How Do I Initiate a Return?
Complete our Return Request form online. Return shipping is not covered. Full refunds are provided without any restocking fees, if the complete set was returned in the original packaging.
What Is Your Warranty Policy?
We offer a lifetime warranty for manufacturing defects. The warranty excludes normal wear and tear from regular usage, improper cleaning with chemicals, and damage from accidents or modifications. We do offer 3 years of accidental protection at a cost of $20 where any kind of damage is covered by a free replacement with a $20 deductible including shipping.
For warranty claims, complete our Warranty Request form, and a representative will assist you.
Will You Scan My Vehicle?
Yes, We are always on the lookout for different vehicles for which we do not currently have the mats. Please fill the “request a model form” *link attach” and someone from our team will get in touch.
Still Have Questions?
Contact our customer support team for personalized assistance