Lifetime Limited Warranty
Mat Up! Inc. ("Mat Up") warrants that its products will be free from defects in materials, workmanship, and manufacturing for the lifetime of the product, subject to the terms and conditions outlined herein.
This warranty does not apply to damage resulting from, but not limited to, the following:
- Normal wear and tear
- Exposure to severe abrasive conditions
- Chemical contamination, including but not limited to gasoline, bleach, or similar substances
- Damage resulting from vehicle accidents
- Misuse, abuse, or neglect
- Modifications or alterations to the product
- Incorrect installation or improper use of the product
In the event of a covered defect, Mat Up will, at its sole discretion, provide a replacement product at no cost to the customer, or offer a prorated refund, or issue a store credit if a replacement is not available.
Mat Up offers an optional Accidental Protection Plan for an additional $20, which covers any type of damage to the product. Under this plan, customers may receive a replacement product with a $20 deductible, which includes the cost of shipping.
To initiate a warranty claim, the customer must complete the Warranty Request Form “link attach” available on our website. A representative will review the claim and respond within one (1) business day.